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SHIPPING POLICY

Innodent Sdn Bhd can only send orders to street addresses in Malaysia. We do not deliver to P.O. Box addresses.
 

We are unable to ship to international addresses at this moment.

At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier. 

By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged.

Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel.

If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment. 

Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.

We deliver all orders using standard packaging materials. We do not provide any special packaging at this moment.

We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.


STANDARD DELIVERY LEAD TIME

Consumer Products

Confirmed orders will be shipped out from our warehouse within 2 - 5 business day(s) if they are placed before 12:00 pm, Monday to Friday, excluding public holidays.

Aside from public holidays, orders placed on Friday after 12:00 pm and over the weekend will be processed on the following Monday and shipped out from our warehouse within 1 - 3 business day(s).

Delivery ETA (Expected Time of Arrival) are as follows:

  • Peninsular Malaysia: 2 – 5 working days for your order to arrive.
  • Sabah / Sarawak: 5 – 8 working days for your order to arrive.
  • Delivery to rural or remote areas may require an additional of 2 – 3 working days.

Professional Products

Professional and backorder products will take 2 - 4 weeks for delivery.

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